Delivery & Return
Free delivery available if the price of your order is more than £20.
Delivery Options Overview
UK Mega Shop offers ideal shipping methods for any requirement.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
FAQs
We offer free shipping for orders above £20, weighing up to 2 kgs.
- Additional £3.99 to the final purchase price for weighing under 2 kgs.
- For orders exceeding 2 kgs, a flat delivery charge of £3.99 will be applied on every 12 kgs
- Order by 2pm* Monday to Friday for Next Day same day dispatch and faster delivery
- Your order will be sent via Evri or Royal Mail
Standard Delivery within 2 to 3 working days
- Shipping Charges will be £2.99 for orders under or equal £20 and weighing less than 2 kgs
- For orders exceeding 2 kgs, a delivery charge of £3.49 will be applied on every 2 kgs
- Working days are Monday to Friday inclusive. Please allow an additional 2 working days for Bank Holidays.
- Order by 2pm* Monday to Friday for Next Day same day dispatch and faster delivery
- Your order will be sent via Evri or Royal Mail
No, delivery is not available on weekends. If you place an order on the weekend, it will be processed on the next working day.
Yes! next day delivery is avaiable on all orders.
Please be aware that parcels will not be delivered on the Bank holiday Monday and that you should receive your parcel on the Tuesday of that week for orders placed on the Friday and/or Saturday.
Please contact our Customer Service team at support@ukmegashop.com if you have not received your order 4 days after dispatch of your order for further advice, in order for us to deal with your query you must contact us within 28 days of dispatch of your order.
Products on UK Mega Shop can be delivered to your home or alternative address in the UK. We also deliver to non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands). Unfortunately we do not deliver to British Forces Post Office BFPO.
This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout.
Returns Policy:
We hope that you will be satisfied with your purchase from UK Mega Shop. However, if you need to return any item, we offer refunds or exchanges under certain conditions.
Unwanted Goods:
If you decide that you do not want any item we have delivered, you may request an exchange or refund within 28 days of delivery. The item must be unused, in its original packaging, and accompanied by the original packing note and copy invoice as proof of purchase. A pre-paid returns label will be provided for sending back the items at no cost to you.
Faulty Goods:
If you purchase a product online that is found to be faulty, we will supply a replacement product or provide a refund of the purchase price, depending on the item.
Return by Post:
- Please use the original packaging when sending your items back and ensure they are securely packaged. UK Mega Shop cannot be held responsible for any damage during posting.
- Visit [web address] to arrange a collection of the return parcel from your address or drop it off at a local Hermes Parcel shop.
Promotional Items:
When returning items for a refund that were part of a promotional offer (e.g., 'Buy One, Get One Free'), all items involved in the offer must be returned.
Tracking Returns:
You can obtain a pre-paid returns label from the provided link, which is fully trackable. Once we receive and process your parcel, we will send you an email confirming the return and crediting the refunded amount to your account. Please note that it may take up to 10 days for refunded monies to appear in your bank account. Contact us within 21 days if you have not received your refund.
Incorrect Refund Amount:
If you believe you have been refunded the wrong amount, contact Customer Services within two weeks of receiving your refund. Provide your order number and the correct refund amount for us to address your query promptly.
If you have any further questions or need assistance with a return or refund, please feel free to contact us.
